Dr. Chris Stevenson Villanueva is not your average dental professional. Sure, he has had most of the standard dental work experiences over the years. He started his career working in a small office with little access to advanced technology. His career path led him to positions in larger corporate practices. Dr. Villanueva would be the first to admit that each side had its own advantages. The larger organizations had better, more high-tech equipment, economies of scale and shared best practices and the practices. The smaller practices, however, offered more autonomy and less bureaucracy. He believed that there had to be a better way, a middle ground between the two extremes. Thus the idea for MB2 Dentistry was borne, a company that could bring all the advantages of the large corporate dental groups to the small practices.
As a long time practicing dentist, the doctor knew that working under a manager who was not a practitioner, but instead a businessperson, often led poor quality patient care as well as unsatisfactory work environments for the doctors. At the outset, Dr. Villanueva decided that he would surround himself with the best, most qualified people, all of who were dedicated to customer service failed to understand the needs of the patients or the practitioners. This would improve the quality of patient care as well as create a positive and fun work environment for the dentists as well. It is a progressive organizational culture that he prides himself on promoting. He has gone as far as naming their main billing program ‘Jarvis,’ the name of the Avenger’s computer in the Marvel comics and movies. The doctor has also issued his staff ‘nerf’ guns so that they can relieve stress by shooting at each other with the foam darts.
MB2 Dentistry now offers over 70 small office affiliates, spanning six states, the service that they need to provide the highest quality patient care and support of dentists and staff. The dentist who started in a practice so small that his boss’s wife managed the office now supervises over 533 employees. By hiring only the best and brightest, he has created a team that can take on any challenge they or their affiliates’ encounter, from the need for more advanced technology, human resources, marketing, compliance or other legal issues. Dr. Chris Stevenson Villanueva has done all this while promoting a culture of fun.